Warranty Registration And Warranty Claims
To view the warranty forms Adobe Reader is required. If you need to download and install Adobe Reader (FREE) Click Here In some cases the submit by email button on the forms may not function correctly. This is due to the default program settings on your PC. If the submit by email button does not function correctly on the forms, complete the chosen form then save a copy on your hard disk and attach it to a new email with warranty in the subject line and send the email to email@example.com
Important Note Before Making A Warranty Claim
If an intelligent parking sensor kit has been fitted and you are experiencing any problems such as constant tone or erratic readings please do a system reset by shifting the vehicle in and out of reverse 12 times, on the 12th reverse gear selection there will be no confirmation tone leave the vehicle in reverse until you hear the confirmation tone which should be after approx 5 seconds. The system has now been returned to factory defaults. This process must be completed before any warranty claim can be made.
Warranty Claims Procedure
Follow this procedure to make a warranty claim. In the unlikely event of your Steelmate product developing a fault, you must inform us immediately of the problem and obtain a returns number from the warranty team, you can do this either by email (firstname.lastname@example.org with warranty in the subject line) , or by telephone (01582 475677). Your Steelmate product is normally covered by a 12 month warranty from the day of delivery (Unless stated otherwise). It is entirely at the company's discretion whether a repair or replacement is carried out. Please allow up to 14 days for repairs.
Please click the link below to register for your additional warranty. (Our EX parking sensor range has an additional 4 years and the PTSC1 an additional 2 years). The warranty does not cover any labour involved in the removal and or re-installation of warranted equipment or parts. All other products have a 12 month parts warranty only unless otherwise stated.